FAQ – TATA Fassion

I want to change the address for delivery of my order. Is it possible now?

The delivery address for your order can be changed depending on its status. Please check Orders > Order Details for the below:

Approved/Processing: If this is your order status, then you can change the address through your Flipkart app.

Shipped: Only text change in your address will be possible. Pincode cannot be changed at this stage.

Delivered: As the item would have already been delivered, the address change will not be possible.

Can I get my orders delivered at a specific time?

Orders for a few items from certain categories like large appliances, furniture and exercise & fitness categories can be delivered at specific time slots by the sellers' associated delivery partners: You can choose your preferred time slot from the list of available ones while placing your order. For other items, the seller's associated delivery partners currently do not support delivery at a specific time due to their varying delivery schedules.

Can I reinstate a cancelled order?

No, a cancelled order can not be reinstated.

How can I modify/add an alternate number for the order delivery?

You can modify the existing delivery contact number or add an alternate one with these simple steps: -

- Go to Orders

- Select the desired 'Order'

- Scroll down and go to shipping details tab and tap 'Edit' (Pen) option next to the phone number

Where can I get the delivery executive's contact details?

Once your order is ‘Out for delivery’, you will get the delivery executive details by visiting the Orders section of your Flipkart account.

Can I get my order delivered faster?

No, the delivery date you see after the order confirmation is provided is based on factors like your address, the seller's address and the time needed by delivery partners to process and ship your order. Due to these factors, they do not have the option to change the delivery date and have it reach you earlier. However, you can track your order and its movement easily from our app or website.

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